Shipping policy
Last Updated: August 28, 2026
At Supplement Cart USA, we work to process and deliver your order as quickly and reliably as possible. Please review the information below regarding order processing and shipping.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or U.S. holidays may begin processing on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
2. Shipping Time
Most orders shipped within the United States are expected to arrive within approximately:
3–7 business days after shipment.
Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances outside our control.
3. Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions or other shipping offers. Any applicable offer will be clearly displayed on our website or during checkout.
4. Tracking Your Order
Once your order has been shipped, tracking information will be provided by email when available.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
5. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order has not yet shipped and you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
6. Delayed or Lost Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's tracking and delivery procedures.
If your package is delayed, please contact us at support@supplementcartusa.com and we will do our best to assist you.
If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location. You may also contact the shipping carrier directly.
We will work with you and the carrier where possible to investigate delivery issues.
7. Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Please provide your order number and clear photographs of the damaged package and product. We will review the situation and determine the appropriate resolution.
8. Undeliverable or Returned Packages
If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to receive the package, we may contact you regarding available options.
Additional shipping charges may apply if you request that the order be shipped again.
9. Shipping Restrictions
We currently ship to eligible addresses within the United States.
Some products may have shipping restrictions based on product type, destination, carrier requirements, or applicable laws and regulations.
10. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Supplement Cart USA
Email: support@supplementcartusa.com
We appreciate your business and will always do our best to provide a smooth and reliable shopping experience.